service time to reduce intricacy, and maximize efficiency. On the book, for example, they operate a specific time each week for customers to have a quick-check up. Also, when there more severe problem on customer’s car, they recommend customers to schedule an appointment check up with them.
The second factor is, that they use information as a part of efficient management. The mechanics do a
About the Case 4 : Enterprise Rent-A-Car
Have you ever heard about 'rent a car' service? In many companies, this service has been gave. And, this case is about rent car company's success. First, there is the story of the man named Kevin.
Kevin had had his own car but he faced car accident. His car was towed to repair shop. At that time, his assurance agency recommended Enterprise Rent A Car
service, repairment, assurance and so on. Especially, Homepage of the SAAB has information of the dealers so customers can quickly solve their problems when they are stuck into urgent situation. Also, SAAB classified the informations of the dealers according to their location. It makes customers use its customer service easier and faster. and SAAB has its own assurance system offering repairment
with the ERP system in Shell Canada
- speed up maintenance and repair operations at refineries
- Ease of use
Key factor for successful ERP system implementation of Shell Canada
- Training users about the functions and abilities of the ERP system
- Both formal and informal ERP training
Employees’ intentions to use the ERP system in their daily work.
Service Excellence - Innovative Excellence
Operating Revenues
Business Overview of KAL
- passenger transport, goods transport, airplane repairs, air services, in-flight meals, and aerospace industry
Principal Activities
1. Air Transportation
- Domestic airline services through 13 cities
- International airline services through 1
of distribution to inland and coastal transportation systems, defining a port's foreland. At the local level, every port provides services to ships with berths, docks, navigation channels and repairs (occasionally), and services to merchandises with cranes, warehouses and access to inland distribution systems. The figure below explains the function of the port visually.
Repair & Service Center for Test & Measurement
Health Care
Dental (3M ESPE)
Drug Delivery Systems (Worldwide, English)
Food Safety / Microbiology
Health Information Systems
Infection Prevention
Medical Specialties & OEM
Orthodontics (3M Unitek)
Skin and Wound Care
Stethoscopes (Littmann™)
Veterinary & Animal Care
Safety & Security
Border and Document Security
repair operations at the Shell’s refineries. Workers at the refineries can use the ERP system to access information directly from a centralized database. Secondly, ease of use. The ERP system has a portal-like interface that allows workers to access the functions and information they need easily.
5) Key factor for successful ERP system implementation of Shell Canada
An important part of
Thousands of parts with full warranties
All available at competitive rate
Parts orders are sent by registered
Next day services, minimizing down
Repair and maintain fitness equipment
Take full delivery and installation
Have a number of experienced installation teams to deliver and install fitness equipment
Our installation teams can work day and night to fulfill your requirements
of customer returns, those returns initiated by a customer or user and/or as a result of consumption/use, in the large extent). Again there is a variety of reasons to return the products
• reimbursement guarantees;
• warranty returns;
• service returns (repairs and spare-parts);
• end-of-use;
• end-of-life;
The reasons have been listed more or less accord